Shopping online can be convenient, but also frustrating when you have questions about a product that are not answered by the listing or the reviews. To solve this problem, Amazon has launched a new artificial intelligence tool that can answer shoppers’ queries about a specific item. Amazon’s AI tool for answering queries Amazon’s new AI tool is part of the company’s vision to make AI more accessible and useful for everyday users and developers. As Andy Jassy, the CEO of Amazon, said in a recent interview2, “Generative AI is going to change every customer experience, and it’s going to make it much more accessible for everyday developers, and even business users, to use.”
The new feature, which is currently being tested in Amazon’s mobile app, prompts users to ask questions about a product, such as “Does it have pockets?” or “Is it machine washable?”. It then returns an answer within a few seconds, primarily by summarizing information collected from product reviews and the listing itself.
The tool uses generative AI, which is a type of AI that can create new content from existing data, such as text, images, or videos. Amazon says the tool is powered by a deep learning algorithm that can understand natural language and generate relevant responses.
The feature could save shoppers time and hassle by providing them with quick and accurate information about a product, without having to scroll through pages of reviews or read through a lengthy description. It could also help shoppers make more informed decisions and reduce the likelihood of returns.
Amazon has been experimenting with generative AI to improve its e-commerce platform and services. For example, the company has been using AI to summarize reviews, to help sellers write listings, and to generate images for advertisements. The company has also launched AI tools for other domains, such as Q, an AI chatbot for businesses, and Bedrock, a generative AI service for Amazon Web Services customers. Shopping online can be convenient, but also frustrating when you have questions about a product that are not answered by the listing or the reviews. To solve this problem, Amazon has launched a new artificial intelligence tool that can answer shoppers’ queries about a specific item. Amazon’s AI tool for answering queries
Amazon’s new AI tool is not the first of its kind, as other e-commerce platforms and startups have also been using AI to enhance the online shopping experience. For instance, ShopGuru1 is a Chrome extension that lets shoppers ask questions about products on Amazon using AI. However, Amazon’s tool has the advantage of being integrated into its own app and having access to its vast data and resources.
Amazon’s new AI tool is part of the company’s vision to make AI more accessible and useful for everyday users and developers. As Andy Jassy, the CEO of Amazon, said in a recent interview2, “Generative AI is going to change every customer experience, and it’s going to make it much more accessible for everyday developers, and even business users, to use.”
Learn how Amazon’s new AI tool can answer shoppers’ questions about products using generative AI and summarizing information from reviews and listings. Amazon has been experimenting with generative AI to improve its e-commerce platform and services. For example, the company has been using AI to summarize reviews, to help sellers write listings, and to generate images for advertisements. The company has also launched AI tools for other domains, such as Q, an AI chatbot for businesses, and Bedrock, a generative AI service for Amazon Web Services customers. Shopping online can be convenient, but also frustrating when you have questions about a product that are not answered by the listing or the reviews. To solve this problem, Amazon has launched a new artificial intelligence tool that can answer shoppers’ queries about a specific item. Amazon’s AI tool for answering queries Amazon’s AI tool for answering queries
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